Duty First Consulting was awarded a new contract to continue supporting the Medicare Ombudsman Group within the Centers for Medicare & Medicaid Services (CMS) Offices of Hearings & Inquiries. The Medicare Ombudsman Group’s mission is to enhance beneficiary services and access to information by working with other CMS components and policy experts to identify and address issues and to provide excellent customer service to Medicare stakeholders.

As part of this contract, DFC will provide a range of analytical, communications and reporting support to the Medicare Ombudsman Group as it serves beneficiaries, caregivers and other relevant stakeholders. This new contract continues the work DFC has been supporting since 2019.